Frequently Asked Questions
Everything you need to know about our premium outdoor apparel and gear.
What is your shipping policy for domestic orders?
We offer standard shipping on all domestic orders within the contiguous United States, typically arriving within 5-7 business days.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return unworn and unwashed items within 30 days of delivery for a full refund or exchange.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.
Are your materials sustainably sourced?
Yes, we prioritize high-quality, durable materials such as BCI-certified cotton and recycled synthetics to ensure our gear is both long-lasting and environmentally conscious.
How should I care for my White Duck Outdoors apparel?
To maintain the integrity of our fabrics, we recommend machine washing in cold water with like colors and tumble drying on low heat or air drying.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping rates and delivery times vary based on the destination country and are calculated at checkout.